Field Service Truck Technician

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Job Description & Responsibilities:

Works in a neat and orderly manner, maintaining a safe work environment and a constant focus on completing the task at hand safely. Proficiently and accurately perform maintenance, diagnose and repairs Apply specific failure analysis techniques and procedures in determining root cause of failures and relaying that information to customers and office personnel Cares for and maintains customer machines/equipment to the highest standards and ensures co-workers are doing the same Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed Write full reports on findings from field service events, with clear, concise information Communicate effectively and professionally with customers on the status of their maintenance and/or repairs. Must be willing to work overtime as required depending on customer needs & fluctuating workloads, also need to be available for after-hours calls as needed. Must be able to obtain a CDL license if required

Qualifications

Must be 21-years-old or older. Valid, active driver's license. Ability to read, write, and speak English. Ability to clear driver screenings and provide necessary information for a complete DQ file, including but not limited to: Road Test administered by Yancey personnel. Background check and MVR with less than 10 points. DOT Physical Drug Screen Must not be disqualified to drive a CMV under 49 CFR § 391.15. Technical Knowledge of School Bus systems Strong Diesel Engine Knowledge (preferably Cummins Medium Duty) Strong technical/mechanical ability Able to work with very little supervision Basic knowledge of Microsoft Office Software High level of responsiveness, and a strong proactive attitude to problem solving Committed to Quality and a high level attention to detail Ability and motivation to learn quickly. Excellent written and oral communication skills. Preferred Qualifications/Skills: Technical Degree or Certification a plus. CDL is a plus, but not required.


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