Communication
Displays appropriate nonverbal (eye contact; body language) and oral (listening; telephone etiquette; grammar) skills; contacts instructor to report problems; asks appropriate questions related to assignments; interacts with instructor and other students in discussion board. Upon completion of this lesson, students will be able to identify communication techniques. In addition, the following objectives should be met:
- List good communication skills.
- Be able to practice effective communication skills.
- Learn communication skills in the workplace.
- Identify communication barriers.
OVERVIEW
It is not unusual to hear managers and employees complain that many workers no longer have the work ethic of the past, especially younger workers who have been given the label of the "me generation." Have you given work to someone only to be disappointed with his or her lack of initiative and communication skills? If the answer is yes, you are in the majority of business people. Communication skills are necessary to provide an effective work environment.
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