Job Description & Responsibilities:
Manage customer accounts like it’s your own business through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied. Create and maintain spreadsheets to track inventory, order status and other customer and production-related data. Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements. Coordinate shipments of products with shipping department. Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers. Manage inventories for effective production review and planning. Assist with accounts payable/receivable duties as needed. Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis.
Qualifications:
Who You Are (Basic Qualifications) 2+ years of customer service in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service. Demonstrated ability to handle multiple competing priorities with flexibility and calm under pressure. Strong communication skills and the ability to build relationships across departments and with customers. Highly organized and detail-oriented, especially in managing data and account accuracy. Willingness to work on-site daily. What Will Put You Ahead: Strong Excel skills (data entry, basic formulas, spreadsheet organization). Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCS. Previous experience managing customer accounts and collaborating with sales, shipping, or production. Background in corrugated packaging, paper manufacturing, or a related industrial B2B environment.
How To Apply:
Salary:
Depending on experience
Contact:
Employer: Georgia-Pacific
Location: Albany, GA
Link: https://koch.avature.net/en_US/careers/JobDetail/United-States-Customer-Account-Coordinator-Albany-Corrugated/185137