Job Description & Responsibilities:
The purpose of this classification is to perform clerical and customer service work functions associated with providing information/assistance to utility customers, processing related documentation, and performing data entry. Duties: Performs customer service functions; provides assistance and information related to utility services, accounts, bills, procedures, forms, problems or other issues; responds to routine questions, complaints or requests for service; researches discrepancies and problems on accounts; initiates problem resolution. Processes a variety of documentations associated with departmental operations, per established procedures and within designated time frames; performs necessary calculations; distributes documentations or maintains records as appropriate. Operates a computer to enter, retrieve, review or modify data in computer database; verifies accuracy of data and makes corrections as needed; generates computerized reports; uses knowledge of various software programs to operate a computer in an effective and efficient manner. Enters utility account billing data into computer system; reviews data to identify inaccurate meter readings and potential errors; generates utility bills; reviews bills for accuracy; breaks down bills; separates bills requiring address research/correction; processes final bills for mailing. Processes various utility account activities, including new account setup, account closings, account transfers, adjustments, meter reading re-checks, changes in service, changes in name/address, utility removal/relocation, and other account activities. Processes requests for extensions in service; explains extension policies; reviews documentation to determine eligibility for extension; approves or denies extensions; prepares extension agreements. Monitors and researches delinquent accounts; initiates communications to collect payment on delinquent accounts; processes write-off of delinquent accounts as appropriate. Posts payments to proper account on computer; maintains computerized records of transactions. Compiles and/or monitors various administrative and/or statistical data pertaining to departmental operations; performs research as needed; makes applicable calculations; analyzes trends; prepares or generates reports; maintains records. Prepares or completes various forms, reports, correspondence, work orders, utility bills, agency vouchers, extension agreements, purchase requests, logs, or other documents. Receives various forms, reports, correspondence, utility bills, agency vouchers, checks, invoices, meter readings, work orders, logs, journals, schedules, directories, manuals, or other documentation; reviews, completes, processes, forwards, or retains as appropriate; maintains file system of departmental records. Receives, opens and distributes incoming mail; prepares outgoing mail. Copies and distributes reports, forms, correspondence, and other materials as appropriate; shreds/destroys confidential or obsolete documents. Communicates via telephone and/or two-way radio; operates PBX equipment to answer incoming calls; provides information and assistance; takes and relays messages or directs calls to appropriate personnel; returns calls as necessary. Responds to routine requests for information or assistance from customers, employees, the public, or other individuals. Communicates with supervisor, employees, meter readers, service techs, city departments, outside agencies, customers, the public, contractors, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems. Attends meetings and training sessions as needed.
Qualifications:
Minimum Qualifications: High school diploma or GED; supplemented by one (1) year related previous experience and/or training involving customer service, personal computer operations, data entry, and general office work; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Typing test is required.
How To Apply:
Salary:
$34,213.92 Annually
Contact:
Employer: City of Albany
Location: Albany, GA
Link: https://www.governmentjobs.com/careers/albany/jobs/5347737/customer-service-representative?pagetype=jobOpportunitiesJobs