Job Description & Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and other communication channels. Process customer orders accurately using SAP and/or any other company systems. Maintain customer accounts, including pricing updates and account information changes. Assist customers with online credit applications and account setup. Process customer credits, debits, adjustments, and payment information. Provide product information, quotations, warranty information, and terms of sale. Coordinate order changes, additions, and cancellations with scheduling, production, and shipping departments. Monitor order status and communicate updates to customers and sales representatives. Prepare and distribute shipping reports and delivery information when requested. Work closely with all departments to support customer shipments. Resolve customer complaints and product quality concerns by identifying root causes, coordinating corrective actions, and ensuring timely resolution. Partner with the Quality Manager to investigate and resolve product-related issues. Maintain accurate records of customer interactions, transactions, and account activity. Recommend product or service improvements by gathering customer feedback and identifying customer needs. • Package and ship product samples and marketing materials to customers and sales personnel. • Provide backup coverage for other Customer Service team members. • Maintain spreadsheets, reports, and departmental documentation. • Contribute to departmental goals and perform other duties as assigned.
Qualifications:
High school diploma or equivalent required. Associate or bachelor's degree preferred. Minimum of two years of customer service experience preferred. Manufacturing industry experience preferred. Experience with SAP and EDI systems preferred.
Salary:
Depending on Experience
Contact:
Employer: Woodgrain
Location: Leesburg, GA
Link: https://jobs.woodgrain.com/default/job/Customer-Service-Representative/4937-en_US