Job Description & Responsibilities:
Monitor and maintain B2C and B2B orders for accuracy, ensuring successful fulfillment On Time and In Full. Addressing and resolving order issues to ensure SLA remains intact, and report and escalate issues as needed to the appropriate team. Respond to internal Consumer Care/Customer Service, and external customer order status inquiries. Identify ongoing trends and repeat issues, recommending and supporting solution implementation. Liaise and coordinate with the Warehouse Fulfillment teams, to support smooth and efficient fulfillment capacity. Monitor and maintain eComm System integrations, including order and inventory flows. Be the secondary user within eCommerce software system and be a “go to” for maintenance and updates. Manage and Optimize eComm platform to suite business needs, including KPI metrics, reports, dashboards and user functionality. Assist in optimal warehouse slotting for day to day operations and promotional opportunity. Support B2C and B2B initiatives and enablement, including new features, product launches or process changes. Generate Reports for all teams involved on eComm B2C and B2B operations and metrics. Perform other duties as required.
Qualifications:
Strong computer, database, and Excel skills. Exceptional listening, communication (oral and written) and time management skills. Strong analytical & data management skills and business acumen. Ability to multi-task, prioritize issues and escalate effectively. Ability to be detail-oriented and organized. Warehouse ecommerce order fulfillment experience a plus.
How To Apply:
Salary:
Depending on experience
Contact:
Employer: Spinrite
Location: Albany, GA
Link: https://www.spinriteyarns.com/jobs