Job Description & Responsibilities:
Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary. Responds to requests for information by patient/account holders in a professional, thorough, explainable manner. Acts to gain payment or arrangement of payment on behalf of the client as appropriate. Follows client-specific protocols and policies when carrying out duties. Investigates and responds to client enquiries as needed. Enters and monitors payment arrangements. Adhere to all FDCPA, FCRA, HIPPA and other applicable laws.
Qualifications:
1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties. Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred. Ability to work successfully in a fast-paced, deadline-oriented environment. Strong organization skills. The ability to work on multiple tasks simultaneously. Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires. Ability to work successfully and cooperatively within a team-based environment. Bilingual candidates will provide additional support for bilingual calls. Internet Requirements: The minimum internet speed requirements for remote work are as follows: Broadband internet connection (No DSL, or Dial Up). Hard wired connection required (no Wi-Fi, Wi-Fi hotspots). Minimum Speed Results: 40 mbps download, 5 mbps upload.
Salary:
$16.00/hr
Contact:
Employer: State Collection Service
Location: Remote
Link: https://recruiting.paylocity.com/Recruiting/Jobs/Details/4354669