Job Description & Responsibilities:
Resolve all issues related to desktop management. Manage Active Directory, Electronic Medical Record (CareLogic), and the organization's agency-wide applications users. Perform information control reviews, including system development standards, operating procedures, system security, programming controls, communication controls, backup and disaster recovery, and system maintenance. Maintain and develop computerized audit software. Prepare and present written and oral reports and other technical information in a pertinent, concise, and accurate manner for distribution to management. Troubleshoot a variety of computer issues. Offer technical support on-site or via phone or email. Serve existing accounts by analyzing work orders, planning daily travel schedules, investigating complaints, and conducting tests. Establish service by studying system requirements, ordering and gathering components and parts, completing installation, and performing acceptance tests. Keep personal equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs. Document service and installation actions by completing forms, reports, logs, and records. Provide training to staff on all resources necessary to complete day-to-day tasks. Perform miscellaneous job-related duties as assigned.
Qualifications:
Training and Experience: Training and experience leading to competencies needed to independently provide technical support to computer users in an assigned office area. Competencies & Skills: Technical: Electronics troubleshooting, analyzing information, equipment maintenance, reporting skills, and comprehensive knowledge of both personal computer (PC) and Local Wireless Area Networks (W/LAN). Administration: Server administration, hardware and software management, CCTV installation and configuration, management of virtual private networks, and network performance tuning. General: LAN knowledge, problem solving, strategic planning, multi-tasking, quality focus, coordination, technical understanding, and quick study with technical zeal. Soft Skills: Possession and application of skills in oral communication and decision making; highly developed competencies in customer service and interpersonal skills. Flexibility: Ability to install and provide support for PC and LAN hardware/software, and possession of a strong desire to learn and be flexible regarding new technology and methodology.
Salary:
Up to: $40000.00 Annual
Contact:
Employer: Aspire Behavioral Health & DD Services
Location: Albany, GA
Link: https://aspirebhdd.acquiretm.com/job_details_clean.aspx?id=2032