Job Description & Responsibilities:
Primary Responsibilities: Technical Assistance: Provide swift and effective support for incoming queries and issues related to computer systems, software, and hardware. Customer Interaction: Respond to queries in person, over the phone, or via email, guiding customers through problem-solving processes. Training: Write training documents and train computer users, enhancing their tech skills. System Maintenance: Maintain daily performance of computer systems, install, modify, and repair hardware and software. Network Support: Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Customer Follow-Up: Ensure customer issues are resolved and gather feedback to improve service.
Qualifications:
Key Qualities: Technical Knowledge: Strong understanding of computer systems and software. Effective Communication: Ability to explain technical issues clearly to customers. Customer-Oriented: Patience and dedication to solving customer problems. Problem-Solving: Ability to diagnose and resolve technical issues swiftly.
Salary:
$30,000.00 - $50,000.00 per year
Contact:
Employer: Southeast Regional Technology Group
Location: Albany, GA
Link: https://www.indeed.com/cmp/Southeast-Regional-Technology-Group/jobs/l-Albany,-GA