IT Project Manager

Serve as initial point of contact and manager during projects within our client’s IT environments, including, but not limited to, hardware, software, networking, printing, Microsoft, and server deployments  Meet with clients regularly to keep them updated and discuss next steps of projects  Oversee technical staff resources and align their schedules to meet the needs of the project  Responsible for service ticket scheduling, escalation, and client satisfaction  Ensure quality services are performed to the agreed SLA  Offer our clients a true “white-glove” support experience and exceed their expectations  Work with counterpart technicians to schedule and follow up on outstanding issues  Create and maintain thorough documentation and configurations within company tools  Interface with third party vendors as a liaison between client and vendor  Other duties as assigned

High school diploma or equivalent required  1 year support or technical experience  Exceptional written and verbal communication skills  Ability and desire to learn and adapt quickly  Exceptional customer service skills  Attention to detail Preferred Qualifications  Managed Service Provider experience  Use of PSA/Ticketing system experience  Call center/dispatch experience  Experience as a tier 1-2 IT Support Specialist

https://invtech.com/wp-content/uploads/2025/06/IT-Project-Manager_Albany.pdf

Employer: Invision Technologies
Location: Albany, GA
Link: https://invtech.com/wp-content/uploads/2025/06/IT-Project-Manager_Albany.pdf