Job Description & Responsibilities:
ESSENTIAL FUNCTIONS Marketing Operations Oversee daily operations of print production, mailroom services, and courier logistics. Manage specialized equipment including high-speed printers, folder/inserter machines, envelope printers, and tabbing systems. Ensure compliance with HIPAA, postal regulations, and internal data security protocols. Track and report operational metrics including turnaround times, error rates, and service levels. Provide data and insights for Monthly Operations Reviews and fulfill financial reporting requirements. Suggest, develop, and implement process improvements that increase quality and/or productivity. Understand complex and detailed processes, seek ways to improve operational effectiveness, conduct root cause analysis, and issue resolutions. Graphic Design & Creative Support Design marketing collateral, patient-facing materials, internal communications, and branded assets. Collaborate with the Chief Branding Officer and marketing units to ensure visual consistency and brand alignment. Prepare print-ready files and manage production timelines for campaigns and events. Cross-Departmental Collaboration Support all units within the Marketing department including digital, brand, outreach, and strategy teams. Participate in campaign planning meetings and contribute to creative execution from creation to delivery. Provide operational and design support for high-volume initiatives, special projects, and urgent requests. Work directly with Finance and Accounting teams to provide accurate monthly allocations for all print and mail costs. Ensure efficiency and quality of billing processes and accounting operations. Team Leadership & Development Supervise a small-medium team of Marketing Operations Coordinators and provide training, performance feedback, and professional development. Lead staffing, recruitment, onboarding, and succession planning. Conduct performance evaluations, coaching, and employee counseling. Develop and implement SOPs for print, mail, and design workflows.
Qualifications:
EDUCATION 2-year Associate's Degree in Marketing, Business, or a related field. In lieu of an Associate's Degree, a High School Diploma or GED with 4 years of experience in marketing operations (Required) EXPERIENCE 5 years of experience in marketing operations, print production, and/or graphic design. (Required) Proficiency in Microsoft Office 365, Adobe Creative Suite (InDesign, Illustrator, Photoshop). (Required) Strong understanding of branding, layout design, and print production standards. (Required) Excellent communication, organizational, and problem-solving skills. (Required) Familiarity with HIPAA and secure document handling. (Required)
Salary:
Depending on Experience
Contact:
Employer: Phoebe Putney Memorial Hospital
Location: Albany, GA
Link: https://careers.phoebehealth.com/search/jobdetails/marketing-operations-specialist/7ce90ae4-029e-4a56-ad2e-4b75160a11c9?ejd=Enabled