Office Manager

The Office Manager is responsible for overseeing the daily administrative operations of the Home Health Agency. This position ensures efficient office management, supports agency staff, coordinates medical scheduling, maintains client and employee records, supports Medicaid and Electronic Visit Verification (EVV) processes, and ensures compliance with confidentiality and regulatory requirements. The Office Manager must demonstrate professionalism, accountability, punctuality, and the ability to effectively multitask in a fast-paced healthcare environment. Essential Duties and Responsibilities: Administrative Operations: Manage daily office operations and ensure efficient workflow. Answer and direct incoming phone calls professionally. Greet visitors, clients, employees, and vendors in a courteous manner. Maintain office filing systems, records management procedures, and document retention practices. Coordinate office supplies and equipment maintenance. Assist with scheduling appointments, meetings, and staff activities. Ensure all records are organized, secured, and readily accessible when needed. Medical Scheduling and Coordination: Schedule and coordinate client medical appointments, assessments, evaluations, nursing visits, and follow-up appointments. Communicate appointment information to clients, caregivers, nurses, and other healthcare providers. Maintain appointment calendars and scheduling systems. Assist with obtaining medical documentation, physician orders, and other healthcare records as needed. Coordinate transportation arrangements when applicable. Monitor upcoming appointments and ensure timely completion of required healthcare services. Medicaid and EVV Support: Monitor and verify Electronic Visit Verification (EVV) records. Assist with Medicaid documentation and reimbursement processes. Review service documentation for accuracy and completeness. Communicate with field staff regarding visit verification discrepancies. Support compliance with Medicaid, state, and federal regulations. Records Management and Filing: Maintain accurate client, employee, and agency records. Ensure proper filing of medical records, personnel records, and administrative documents. Perform electronic and paper filing in accordance with agency policies. Assist with audits, record reviews, and accreditation activities. Maintain document security and records retention requirements. Confidentiality and Compliance: Maintain strict confidentiality of all client, employee, financial, and agency information. Comply with HIPAA, Medicaid, and agency confidentiality requirements. Ensure protected health information (PHI) is handled, stored, transmitted, and disposed of appropriately. Report confidentiality concerns or breaches immediately to management. Maintain secure access to electronic and physical records. Participate in required compliance and confidentiality training. Staff and Client Support: Assist with employee onboarding and personnel file maintenance. Coordinate communication between office staff, caregivers, nurses, physicians, and management. Provide administrative support for agency programs and services. Deliver excellent customer service to clients, families, and community partners. Technology and Records Management: Utilize agency software systems, EVV platforms, and electronic health record systems. Generate reports using Microsoft Office and Google applications. Maintain accurate data entry and documentation. Troubleshoot basic office equipment and technology issues.

Minimum Qualifications: High School Diploma or GED required. Associate’s Degree in Business Administration, Healthcare Administration, or related field preferred. Minimum of three (3) years of office management or administrative experience. Experience in healthcare, home health, personal care services, or Medicaid-funded programs preferred. Knowledge of Medicaid reimbursement processes and billing support. Working knowledge of Electronic Visit Verification (EVV) systems. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Proficiency in Google Workspace (Gmail, Docs, Sheets, Drive, Calendar). Valid driver’s license and reliable transportation preferred.

No phone calls please. sheriaka@yahoo.com

$12 to $15 per hour

Employer: Englewood Health Care, Inc.
Location: Albany, GA
Link: sheriaka@yahoo.com