Job Description & Responsibilities:
Monday through Friday schedule (9:30 AM- 6PM) Overview of the Role: The Patient Tech Support Specialist is an essential part of helping our patients and our providers to utilize our platforms to successfully maintain and participate in their healthcare needs. This role is responsible for answering inbound phone calls, assisting our customers with troubleshooting audio and video technology issues for our virtual platforms. The person in this role will also assist our patients with resetting passwords, creating accounts and troubleshooting the Privia patient portal platform, and other technology platforms. Analyze, troubleshoot and resolve technology issues with customers of varying degrees of knowledge and expertise of electronic equipment. Identify and report common issues and trends to management Answer high volume, inbound phone calls from providers and patients, utilizing a cloud based phone system Successfully meet all call center productivity and quality standards.
Qualifications
High School Diploma required Knowledge of iOS, Android, Windows, Desktop Mac systems needed 2+ years of full time experience in a call center customer service environment preferred; remote work experience recommended Familiar using software such as G-Suite products, Google Chrome, Safari, Internet Explorer, and Connectwise, or some other screen sharing platform Availability to work an 8 hour shift between the hours of 8am - 6pm, Monday through Friday Must provide accessibility to secure, quiet work space with direct high-speed internet connection to effectively work remotely Has an understanding and the ability to comply with all HIPAA rules and regulations
How To Apply:
Salary:
$32,800.00 to $41,000.00 per year
Contact:
Employer: Privia Health
Location: REMOTE
Email: https://www.priviahealth.com/careers/#open-positions
Link: https://www.smartrecruiters.com/PriviaHealth/743999949856835-patient-tech-support-specialist