Job Description & Responsibilities:
The Practice Success Coordinator helps patients understand and enroll in Upperline Plus, our program designed to make healthcare easier and more personalized for people with chronic conditions. This position engages directly with patients to explain program benefits, answer questions, and guide them through the enrollment process using an iPad. This role is ideal for someone who enjoys daily patient interaction and teamwork in an in-person clinical setting. Candidates with customer service experience often succeed in this position because of their ability to build trust, communicate clearly, and create positive experiences. This position requires daily in-person presence at partner practices in the assigned region. This position is open to applicants residing in Albany, GA. Key Responsibilities: Patient Education and Enrollment. Educates patients on how the program can support their car. Quickly and clearly communicates the benefits of Upperline Plus to patients during the check-in or check-out process. Builds trust through friendly, helpful conversations. Clinic Collaboration and Workflow. Works alongside clinic staff to keep enrollment goals on track. Collaborates with clinic staff to develop and refine workflows that support patient enrollment. Works with clinic staff to identify issues and develop actionable solutions. Represents and promotes Upperline’s culture and values with partner practices. Key Competencies: Clearly explains the Upperline Plus program and builds trust with patients and clinic staff. Communicates with warmth, empathy, and clarity in face-to-face conversations. Works well on a team, follows through on tasks, and asks for help when issues arise. Takes ownership of goals and works steadily toward meeting them. Stays organized and presents information in a clear, simple way. Feels comfortable using iPads and basic computer programs such as Microsoft Office. Handles sensitive and confidential information appropriately and follows HIPAA guidelines.
Qualifications:
Minimum Qualifications: High school diploma or equivalent. Two (2) years of professional experience in customer service roles. Preferred Qualifications: Experience in a customer-facing role such as retail, hospitality, or call centers. Is motivated by results and by making a real difference in people’s lives. Experience working with older adults or a geriatric population.
Salary:
Depending on Experience
Contact:
Employer: Upperline Health Inc
Location: Albany, GA
Link: https://upperline.rec.pro.ukg.net/UPP1500ULHI/JobBoard/1d4a537c-ab61-4491-8a1b-781f6bd12501/OpportunityDetail?opportunityId=2ce93bd4-2477-42e7-9f7a-57f3798c32eb