Job Description & Responsibilities:
Deliver exceptional member experiences through phone, email, chat, and text, making every interaction welcoming, professional, and efficient. Proactively identify, recommend, and cross-sell credit union products and services that best fit each member’s needs. Your conversations matter, and they help our members thrive! Open and close accounts, process loan applications, order cards, complete stop payments, and support members with share accounts, IRAs, e-statements, and more. Assist members with basic loan questions and remote access tools, helping them feel confident using digital services. Handle incoming calls, emails, chats, and texts with accuracy and urgency, responding to emails within 24 hours and chats/texts within 5 minutes. Research and resolve member questions or concerns, ensuring thoughtful follow-up and complete satisfaction. Continuously build your product knowledge so you can confidently offer solutions and contribute to the organization’s growth. Represent our Credit Union’s Vision, Mission, and Core Values in everything you do.
Qualifications:
A high school diploma or GED and 3+ years of customer service experience, ideally with sales or financial services exposure. Strong communication skills and a genuine desire to help, and sell, by understanding member needs. Confidence using computers and systems, including Microsoft Word and Excel, with the ability to quickly learn new platforms. A results-driven mindset: you enjoy meeting goals, offering solutions, and contributing to team success. Flexibility to work assigned schedules based on business needs.
How To Apply:
Salary:
$16-$18/hour
Contact:
Employer: Bridgeway Credit Union
Location: Albany, GA
Link: https://bridgewaycu.bamboohr.com/careers/34