Job Description & Responsibilities:
Reporting to the Department Manager, the ASR1 will be responsible for assisting agents in the field by processing carrier applications, answering commissions questions, and providing back-office support to help streamline their daily operations so they can maximize sales. Essential Duties and Responsibilities: Answer inbound calls and make outbound calls as needed. Respond to agent emails via a Ticket System. Provide agents with back-office support. Assist agents with commissions questions, leads support, product information, and more. Work with agents regarding missing application items. Promote and support Allstate Health product sales. Make proactive outbound calls to agents to enhance business partnership. Maintain positive working relationships with assigned accounts. Present AHCP available advantages and benefits with inquiring agents. Assist agents in maintaining current licenses. Meet or exceed call quality metrics. Provide world class support on every call. Additional projects as available and assigned.
Qualifications:
High school diploma or general education degree (GED) required. Minimum of 1-year experience in a professional office required. Customer Service- minimum 2 years’ experience required. Background in account management preferred. Experience in a call-center environment preferred. Ability to work remotely, with a team of others who are also working remotely. Sit and work at a computer for long periods of time. Exceptional phone etiquette. Ability to multi-task and prioritize workload with little oversight. Excellent written, verbal, listening and interpersonal skills. Proficient with Microsoft Office Suite. Ability to work with and navigate through multiple computer screens, and Intermediate knowledge on how to use a computer, if issues arise should be able to do minor troubleshooting. Have a can-do, positive attitude. Insurance industry, specifically Life & Health is a plus!
Salary:
$17.79 – 25.69 per hour
Contact:
Employer: Allstate
Location: Fully Remote
Link: https://www.allstate.jobs/job/22054701/agency-services-representative/