Job Description & Responsibilities:
Providing assistance to our financial institution client’s customers and members - similar to an over-the-phone personal banker. Assessing nature of question or issue and resolves in a timely manner. Questions and issues will vary depending on the customer’s/member’s need with guidance from our financial institution clients. Assuring system security by verifying customer/member information prior to performing any modifications or resets according to the financial institution client’s security requirements. Communicating the customer’s needs/expectations to the appropriate personnel. Following escalation procedures to ensure complex support issues are resolved. Actively participating in various group meetings including but not limited to team meetings, one-on-one discussions, and quality review sessions. May perform other job duties as assigned.
Qualifications:
Must have at least 1 year of customer service experience. Schedule adherence is monitored. Must be able to adhere to a published break and lunch schedule. Proven ability to remain calm in stressful situations. Comfortable navigating multiple systems while assisting customers/members. Must have the ability to communicate clearly and understandably. Full-Time candidates must be able to work the following: Candidates must be able to work their assigned schedule in a 363 days/year call center. Schedules will include evenings, weekends and holidays (closed Thanksgiving and Christmas Day) and will be assigned upon job offer. Based on business need, candidates will be scheduled for one Saturday/Sunday shift per week. The specific shift will be confirmed if a job offer is extended. Please note there is no flexibility or changes to this shift after it is accepted. Shift will be scheduled between the hours of 7AM-12AM CT. We offer a shift differential for evening and weekend shifts. The shift differential is paid for each hour worked in the eligible shift and is effective upon hire. Candidates will need to acquire (at their own cost) internet that can support a stable and consistent connection. The following speeds are required minimums to maintain a work-from-home status (either hybrid or fully remote): 20 mbps download speed (Note: If more than one individual will be using the internet at your residence during your scheduled shift, it is recommended to increase your download speed to 25 mbps to not interfere with your work connection). 10 mbps upload speed.
Salary:
$34,320-$37,500 per year.
Contact:
Employer: Jack Henry & Associates
Location: Remote
Link: https://careers.jackhenry.com/job/united-states/bank-credit-union-contact-center-customer-service-representative-ccc/42859/84676626768