Job Description & Responsibilities:
Answer inbound patient scheduling calls based on department service level goals and address their concerns in a satisfactory manner. Makes outbound calls to patients to remind them of next day appointments. Communicates with patients to schedule, re-schedule and/or cancel their appointment requests accurately by following practice scheduling protocols and tools. Accurately collects and performs data entry of all required demographics information when creating a new patient chart. Follow specific workflows to adhere to scheduling for various providers and templates. Uses professional communication etiquette and listening skills to assist patients with their scheduling needs. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Utilize and maneuver between several different software systems. Meet specified goals and objectives as assigned by management on a regular basis. Always maintain confidentiality of account information. Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. Assist with other projects as assigned by management.
Qualifications:
Graduation from high school or equivalent is required. WORK EXPERIENCE One year of work experience in a healthcare environment. Previous experience in appointment scheduling in a heal care environment is required (e.g. physician office, clinic, or hospital). Previous experience in call center environments (can be remote).
How To Apply:
Salary:
$10.51 - $23.61 an hour
Contact:
Employer: Albany Area Primary Health Care
Location: Albany, GA
Link: https://aaphc.org/careers/current-openings