Job Description & Responsibilities:
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience. An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency. A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships. An experienced communicator and problem solver who is well-organized. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction. Supervise and provide guidance to the Caregivers who provide direct care to the clients served. Manage employee scheduling, identify problem situations, and implement proactive solutions. Maintain strong and positive relationships with referral partners, payor sources, and clients. Ensure proper documentation and record-keeping. Conduct periodic home visits and safety checks.
Qualifications:
Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements). Accountable, reliable, and ability to work independently with good judgement. Valid driver’s license and auto insurance. Effective verbal and written communication. Excellent customer service skills.
How To Apply:
Salary:
USD $17.10 / Hour
Contact:
Employer: All Ways Caring HomeCare
Location: Leesburg, GA
Link: https://careers-allwayscaring.icims.com/jobs/168227/customer-service-manager-%28ne%29/job