Customer Service Representative Finance

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Job Description & Responsibilities:

• Processes in-person utility, permit, tax, cemetery, employee insurance, and other payments in the form of cash, checks, or credit cards; issues receipts and maintains related records. • Processes payments received via mail. • Receives and processes payments for the Municipal Court; prepares related reports and forwards to City Clerk. • Receives, sorts, enters, and processes payments received in night deposit box and by mail. • Answers telephone and greets visitors; provides information and assistance; refers to appropriate personnel. • Operates and balances cash drawer. • Files daily receipts. • Prepares work orders. • Provides customers with appropriate forms and sets up new customer accounts; processes final accounts and transfers. • Makes bill adjustments as warranted. • Directs voicemail to appropriate personnel. • Performs related duties

Qualifications

Knowledge of computers and job-related software programs. • Knowledge of customer service principles and practices. • Skill in the operation of modern office equipment. • Skill in customer service. • Skill in planning, organization, and decision making. • Skill in oral and written communication.

Contact:

Employer: City of Cordele
Location: Cordele, GA
Link: https://www.cityofcordele.com/current-job-openings.html


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