Job Description & Responsibilities:
As a Customer Support Agent, you will play a key role in ensuring the smooth operation of our office. Your primary responsibilities will include handling customer inquiries, managing administrative tasks, scheduling appointments, and supporting our team to ensure a seamless customer experience. The role requires excellent communication, organizational skills, and the ability to handle multiple tasks in a fast-paced environment. Key Responsibilities: Phone Support: Manage a high volume of inbound calls, assist customers, and direct inquiries to the appropriate team members. Customer Payments: Process customer payments accurately and efficiently. Scheduling: Coordinate and schedule appointments, ensuring optimal technician availability and customer satisfaction. Customer Support: Provide Level 1 technical support and respond to customer inquiries regarding our products and services. Administrative Tasks: Perform a variety of office tasks such as filing, data entry, and maintaining customer records. Team Collaboration: Work closely with other team members to ensure smooth daily operations and timely response to customer needs.
Qualifications:
Education: High school diploma or equivalent (Required). Experience: At least 1 year of Customer Support experience (Required). Previous office administration or office management experience is a plus. Skills: Strong communication skills and a customer-first mindset. Excellent organizational skills. Proactive problem-solving abilities. Comfortable working with office software (e.g., MS Office, Google Workspace) and customer management tools. Transportation: Reliable transportation to and from work and off-site training location. Work Ethic: Dependable, detail-oriented, and able to work independently as well as part of a team.
How To Apply:
Salary:
$16 - $20 per hour (based on experience)
Contact:
Employer: Preventia Security
Location: Albany, GA
Link: https://jobs.gusto.com/postings/preventia-security-customer-support-agent-albany-ga-42d6096f-52c4-4733-b342-c108b720d0fb