Job Description & Responsibilities:
This position is responsible for assisting the general manager with the daily operations of the hotel to maintain standards for guest satisfaction, employee satisfaction, quality assurance and asset protection while managing costs. Train hotel staff to successfully perform guest service procedures in accordance with company standards (e.g., greeting, scripts, pre-assignment of rooms, etc.). Train hotel staff to successfully perform all functions for guest service and for handling upset guest who are dissatisfied with the products and services they received. Personally handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property. Personally respond to guest complaint letters and Guest Assistance Contact Forms and comment cards in accordance with company standards. Manage the 100% guarantee procedures in accordance with standards, and eliminate service issues that result in repeated invocations of the guarantee. Receive satisfactory scores for Medallia (i.e., guest satisfaction survey) and take action to correct any deficiencies in assigned department(s).
How To Apply:
Salary:
Depending on Experience
Contact:
Employer: Holiday Inn Express
Location: Tifton, GA
Link: https://careers.ihg.com/en/job-details/?jobref=Franchise+Hotel+-+Assistant+General+Manager%7cen%7cFRTMAEX4021#440692