Service Desk Support Technician

Position Summary Invision Technologies, LLC is looking for additional Service Desk Support Technicians to join our team. The ideal candidate exemplifies exceptional customer service while possessing the skills, knowledge, and aptitude to intake and triage client issues. The Service Desk Support Technicians are the first point of contact for support requests who then resolve or escalate the issues for resolution. Qualified candidates must have the ability to communicate to clients and co-workers at both technical and non-technical levels. Ideal candidates are self-directed, great on the telephone, organized, a great communicator, and consistent in maintaining our high-quality of standards. The desire and drive to build and maintain customer relationships is a key function of this role. This candidate must also be able to exhibit a sense of urgency in providing exceptional quality service to clients and setting and managing expectations. This is a full-time position based in Albany, Ga.

Required Qualifications  High school diploma or equivalent required  1 year support or call center/dispatch experience  Exceptional written and verbal communication skills  Ability and desire to learn and adapt quickly  Exceptional customer service skills  Attention to detail Preferred Qualifications  Advanced level degree or certifications desired  Managed Service Provider experience  Use of PSA/Ticketing system experience  Call center/dispatch experience  Experience as a tier 1-2 IT Support Specialist  Working knowledge of O365, Azure, Sharepoint

https://invtech.com/wp-content/uploads/2022/04/ServiceDeskSupportTechnician_Albany.pdf

Employer: Invision Technologies
Location: Albany, GA
Link: https://invtech.com/wp-content/uploads/2022/04/ServiceDeskSupportTechnician_Albany.pdf