Job Description & Responsibilities:
Processes a variety of documentation associated with departmental operations, per established procedures and within designated timeframes. Performs customer service functions in person, by telephone, or by mail: answers telephone calls and assists customers at front counter; provides assistance and information related to services, accounts, bills, charges, procedures, forms, problems or other issues; responds to routine questions, complaints, or requests for service; completes work orders to initiate service requests; researches problems and initiates problem resolution; assists other County offices in locating names/addresses. Processes incoming mail: retrieves mail from drop box; drives to/from post office to collect daily mail; sorts, opens, processes, and/or distributes incoming mail; removes checks/stubs from envelopes; records payments without stubs in receipt ledger; tabulates stubs and receipt ledger list, and balances with total of checks; stamps checks for deposit; keys in batches of payments; posts payments to proper account in computerized utility billing system; prints workstation reports and detail reports. Processes payments for utility services, connection fees, deposits, or other account charges through mail or in person: verifies customer name and amount on payment stub with payment; records payments and issues receipts; posts payments to proper account in computerized utility billing system; prints workstation reports and detail reports. Reconciles daily cash drawers: removes cash drawer from vault; maintains designated running balance in cash drawer; removes revenues from cash drawer and balances with receipts; prepares bank deposits and forwards revenues as appropriate. Processes activity on customer accounts and maintains current account records: processes new accounts, changes in name/address, adjustments, credits, account transfers, payment arrangements, refunds, account closings, or other account activities; enters appropriate account information into computer and prints reports; completes information forms for new customers; reviews rates and provides rate sheets to new customers; assigns account numbers to new accounts; discontinues service for customers moving out of County; writes adjustments to close/adjust accounts; completes work order to start service, discontinue service, deliver carts, or to request other service as appropriate; researches existing account numbers; determines pro-rated amounts to bill customers. Performs data entry functions by keying data into computer system: enters, retrieves, reviews or modifies data in computer database; verifies accuracy of entered data and makes corrections.
Qualifications:
High school diploma or GED; supplemented by one (1) year previous experience and/or training involving customer service, cashiering, general office work, data entry, and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Georgia driver’s license.
How To Apply:
Salary:
Depending on Experience
Contact:
Employer: Lee County Board of Commissioners
Location: Leesburg, GA
Link: http://www.lee.ga.us/employment/index.html