Service Supervision Specialist (SS71)  Technical Certificate of Credit

(Stand-alone and Embedded in Business Logistics Management Diploma and Degree, and Business Management Diploma and Degree)

Program Description:

A leadership course to meet today’s work environment. Students will develop skills in interpersonal dynamics with the workplace, principles and methods of sound decision making, and the practice of leadership in supervision.

Entrance date: Varies

Program admission requirements:

Minimum Test Scores

Writing 236 Reading Comprehension 55
Arithmetic 229 Arithmetic 34

Applicant must be at least 18 years of age.

High school diploma or equivalent required for admission.

Credits required for graduation: 9

Courses 9 credits
MGMT 1105

Provides a general knowledge of the human relations aspects of the senior-subordinate workplace environment. Topics include employee relations principles, problem solving and decision making, leadership techniques to develop employee morale, human values and attitudes, organizational communications, interpersonal communications, and employee conflict.

MGMT 1115

This course familiarizes the student with the principles and techniques of sound leadership practices. Topics include: Characteristics of Effective Leadership Styles, History of Leadership, Leadership Models, The Relationship of Power and Leadership, Team Leadership, The Role of Leadership in Effecting Change.

MGMT 2205

This course focuses on supervision in the service sector with special emphasis on team building, quality management, and developing a customer focus. The challenge of providing world-class customer service is addressed through sections on principles of service industry supervision, career development, problem solving, stress management, and conflict resolution. Topics include: principles of service industry supervision, team building, customer service operations, TQM in a service environment, business software applications, communication in the service sector, introduction to information systems, selling principles and sales management, retail management, and legal issues in the service sector.

Click to view profile for Dr. Gary Fragé
Program Chair

Chair of Business Logistics Management
Manufacturing Technology Building, Room 103

Click to view profile for Nicole Lane
Program Chair

Chair/Instructor Business Management
Prosperity Hall 127

Click to view profile for Timothy Nelson

Instructor Business Management

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