Customer Contact Specialist (CCQ1)  Technical Certificate of Credit

(Stand-alone and Embedded in Business Logistics Management Diploma and Degree, and Business Management Diploma and Degree)

Program Description:

The Customer Contact Specialist certificate program prepares the individual for work in the business environment by providing training that equips the individual to provide quality customer service through an understanding of the nature of business, customer service, and personal growth and development in the context of constant change.

Entrance date: Varies

Program admission requirements:

Minimum Test Scores

Writing 236 Reading Comprehension 55
Arithmetic 229 Arithmetic 34

Applicant must be at least 18 years of age.

High school diploma or equivalent required for admission.

Credits required for graduation: 9

Beginning Spring 2022 (January 2022), ALL FIRST TIME college students will be required to take the College Success (COLL 1020) course.

Courses 9 credits
MGMT 1120L

This course is designed to provide the student with an overview of the functions of business in the market system. The student will gain an understanding of the numerous decisions that must be made by managers and owners of businesses. Topics include: the market system, the role of supply and demand, financial management, legal issues in business, employee relations, ethics, and marketing.

MGMT 2205L

This course focuses on supervision in the service sector with special emphasis on team building, quality management, and developing a customer focus. The challenge of providing world-class customer service is addressed through sections on principles of service industry supervision, career development, problem solving, stress management, and conflict resolution. Topics include: principles of service industry supervision, team building, customer service operations, TQM in a service environment, business software applications, communication in the service sector, introduction to information systems, selling principles and sales management, retail management, and legal issues in the service sector.

MGMT 2410L

This course focuses on the impact of change on the workplace and the personal responsibility involved in responding to change in any circumstance. Specific emphasis will be made on the role of change in the field of career management. Specific topics that will be covered are change management, problem solving skills, personal image, and career management.

Click to view profile for Dr. Gary Fragé
Program Chair

Chair of Business Logistics Management
Manufacturing Technology Building, Room 103

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